Airlines, OTAs Clash Over Refund Blame

Airlines and online travel agents engage in a blame game, leaving passengers stranded without refunds or compensation. In one case, Tony Wheeler books business class via Booking.com for an Air Algerie flight from Algiers to London Stansted, but faces a downgrade to economy. Air Algerie insists Booking.com handles refunds, while the OTA deflects back to the airline, trapping travelers in limbo.